ORÉLIEN is a luxury, hydration-focused skincare brand created for real, everyday skin:: especially skin that feels dull, dehydrated, stressed, or sensitive. Our routines are designed to be gentle, glow-boosting, and barrier-supporting, so you can fall back in love with your skin.

Most of our products are formulated to be suitable for All skin types:  normal, dry, combination, and sensitive skin. Each product page includes a “Targets” and “Suited To” section so you can easily see if it’s a good match for your skin type and concerns.

If your skin is extremely reactive or you’re unsure, we always recommend a patch test first.

Many of our formulas are vegan or vegetarian-friendly, and we avoid unnecessary animal-derived ingredients wherever possible. Some products may contain ingredients like collagen, which are not vegan.

We’re working to clearly mark vegan / vegetarian products on our product pages so you can choose according to your preferences.

No. ORÉLIEN  does not test on animals, and we do not work with manufacturers that conduct animal testing.

Our products are made in partnership with reputable, high-quality manufacturers that meet strict standards for safety and quality. We only work with partners we trust to deliver consistent, reliable formulations.

A simple guideline is:

Cleanser – e.g., Deep Cleansing Gel

Toner – e.g., Serelle Soothing Toner

Serum(s) – e.g., ÉCLAT Hyaluronic Acid Serum, Celestial Vitamin Serum

Eye Care – e.g., Peptide Reverie Eye Crème Gel

Moisturizer – e.g., Rosy Melon Hydration

*Results may vary

This depends on your skin and the concern:

Hydration / glow: often within a few days to 2 weeks

Texture / fine lines: typically 2–4 weeks with consistent use

Dark spots / uneven tone: may take 3–6 weeks 

Skincare is cumulative - consistency matters more than intensity.

Yes, many of our formulas were created with sensitive or stressed skin in mind, especially our:

• Serelle Soothing Toner
  
• Rosy Melon Hydration Moisturizer
  

However, everyone’s skin is different. We strongly recommend:

Patch testing first on a small area

Introducing new products one at a time

Using retinol and strong actives carefully and only at night

If irritation persists, discontinue use and consult a professional.

No,

Absolutely not. Our products are meant to be eaten and/or digested. Our Products are meant for facial care.

Everyone’s situation is unique, and we cannot give medical advice. Some ingredients (like retinol) are often avoided during pregnancy.

We recommend:

• Checking the full ingredient list on the product page
  
• Consulting with your doctor or dermatologist before introducing any new skincare while pregnant or breastfeeding.

Some products contain light fragrance or essential oils (like citrus or lavender) for a gentle sensorial experience, while others are more minimal.

If you are very sensitive to fragrance, we recommend checking the ingredient list or contacting us for guidance.

Every product has a full INCI ingredient list on its product page so you can review it before purchasing.

the shelf life is three years when unopened and stored at room temperature. This is the regulatory threshold for testing. Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.

Please carefully read the ingredient list for each product and avoid anything you know you’re sensitive to. If you’re unsure:

• Perform a patch test first
  
• Or speak to your healthcare provider or dermatologist before use.

Our formulas are designed to be gentle and barrier-supporting, and we avoid harsh surfactants and overly stripping ingredients. Some preservation systems are necessary to keep products safe, but we work to keep our formulas balanced, modern, and skin-friendly.

We currently only ship to Canada. US shipping will be available shortly. Shipping options and costs will be displayed at checkout once you enter your address. International shipping is not yet available.

Shipping times depend on your location. Shipping will take anywhere from 4 to 8 business days. You’ll receive a tracking number as soon as your order is shipped so you can follow its progress.

When shipping products internationally from the United States, it's vital to understand that international customers will be subject to customs duties and taxes upon receiving their orders.

Shipping within Canada is Free

If customs authorities in a destination country refuse an order due to product restrictions, it is important to note that such orders are not eligible for a refund.

Once your order ships, you’ll receive an email with a tracking link. If you haven’t received it, please:

• Check your spam/junk folder
  
• Ensure you entered the correct email at checkout
  
• Contact us if you still can’t find it
  

If your order arrives damaged, defective, misprinted, or incorrect, you have:

• 30 days from delivery to submit a claim
  
• For lost-in-transit orders, you have 30 days from the estimated delivery date
  

If we confirm the issue was our error, we’ll replace the item or issue a full refund.

Please contact us as soon as possible with your correct address. If your order has not yet been processed, we’ll do our best to update it.

If the package is:

• Returned to us due to an incorrect/incomplete address, you’ll be responsible for reshipping costs.
  
• Not deliverable or abandoned by the carrier, we may be unable to offer a refund or replacement.
  

Please contact us with:

• Your order number
  
• Clear photos of the product and packaging
  
• A brief explanation of the issue
  

We’ll review your claim and let you know if a replacement or refund has been approved.

At this time, we do not offer refunds for:

• Change of mind
  
• Disliking the scent, texture, or feel
  
• Ordering the wrong product
  

If you choose to return or exchange for personal reasons, this is at your own expense and discretion, and a new order would need to be placed.

If a shipment is unclaimed or returned to us due to:

• Incorrect / incomplete address
  
• Failure to collect from the pickup point
  
• Refusal to pay import duties or taxes
  

…you will be responsible for reshipping costs. In some cases (e.g., abandonment by the carrier), a refund or replacement may not be possible.

If we’ve confirmed your refund has been processed but you don’t see it yet:

1. Check your bank or payment account.
   
2. Contact your card provider or payment service—it may take a few business days to post.
   
3. Contact your bank, as processing times can vary.
   

If you still don’t see it after that, please get in touch and we’ll help investigate.

Yes! We offer curated routines such as the Signature Skincare Glow Set designed to make building a skincare ritual easy and more cost-effective.

Limited-time offers are available only for the duration stated (e.g., seasonal sales, launch discounts). Most discount codes:

• Cannot be combined with other promotions
  
• Must be applied at checkout